DTE Energy - Merchant Fee Integration
Role: Lead UX Designer · Timeline: 3 months · May 2025
Led UX for a vendor integration impacting 2M+ users, modernizing key payment flows under tight timelines and complex constraints. Delivered 500+ responsive screens, built a new component system, and drove daily alignment with vendors and stakeholders to ensure regulatory transparency and design consistency.
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DTE Energy - Merchant Fee Integration
Role: Lead UX Designer · Timeline: 3 months · May 2025
Led UX for a vendor integration impacting 2M+ users, modernizing key payment flows under tight timelines and complex constraints. Delivered 500+ responsive screens, built a new component system, and drove daily alignment with vendors and stakeholders to ensure regulatory transparency and design consistency.
Learn More...
DTE Energy - Merchant Fee Integration
Role: Lead UX Designer · Timeline: 3 months · May 2025
Led UX for a vendor integration impacting 2M+ users, modernizing key payment flows under tight timelines and complex constraints. Delivered 500+ responsive screens, built a new component system, and drove daily alignment with vendors and stakeholders to ensure regulatory transparency and design consistency.
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DTE Energy | Collection - Payment Agreement
Role: Sole UX Designer · Timeline: 6 months · Feb 2024
Led the design of DTE’s first digital Payment Agreement flow, moving a call-center-only process online. After launch, 48% of eligible users enrolled through the new flow and call volume dropped by 53%, improving accessibility and reducing operational strain.
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Cintas | Co-Pilot App Redesign
Role: UX Designer · Timeline: 3 months · June 2023
Redesigned Cintas’s legacy Co-Pilot app to modernize outdated workflows and improve usability for field reps. Led research, stakeholder sessions, and UX for the app’s most complex flows, resulting in higher user satisfaction and driving Cintas to request additional design initiatives after launch.
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Cintas | Co-Pilot App Redesign
Role: UX Designer · Timeline: 3 months · June 2023
Redesigned Cintas’s legacy Co-Pilot app to modernize outdated workflows and improve usability for field reps. Led research, stakeholder sessions, and UX for the app’s most complex flows, resulting in higher user satisfaction and driving Cintas to request additional design initiatives after launch.
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Cintas | Co-Pilot App Redesign
Role: UX Designer · Timeline: 3 months · June 2023
Redesigned Cintas’s legacy Co-Pilot app to modernize outdated workflows and improve usability for field reps. Led research, stakeholder sessions, and UX for the app’s most complex flows, resulting in higher user satisfaction and driving Cintas to request additional design initiatives after launch.
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Workdone.ai | Dashboard
Role: UX/UI Designer · Timeline: 2 Weeks · Dec 2024
Redesigned Workdone.ai’s dashboard from an early proof of concept into a clear, functional interface that improved usability and visual hierarchy. The updated design helped position the product for a strategic partnership with Microsoft, strengthening its market credibility.
Coming Soon…
Verra Mobility | Connected Cars
Role: UX Designer · Timeline: 4 weeks · Dec 2023
Transformed a proof of concept into a scalable connected vehicle platform with improved information architecture and refined UX. The redesigned experience positioned Verra Mobility to better support connected services in a rapidly growing market where over 50% of U.S. drivers already use connected features and 57% consider them a buying factor.
Coming Soon…
Verra Mobility | Connected Cars
Role: UX Designer · Timeline: 4 weeks · Dec 2023
Transformed a proof of concept into a scalable connected vehicle platform with improved information architecture and refined UX. The redesigned experience positioned Verra Mobility to better support connected services in a rapidly growing market where over 50% of U.S. drivers already use connected features and 57% consider them a buying factor.
Coming Soon…
Verra Mobility | Connected Cars
Role: UX Designer · Timeline: 4 weeks · Dec 2023
Transformed a proof of concept into a scalable connected vehicle platform with improved information architecture and refined UX. The redesigned experience positioned Verra Mobility to better support connected services in a rapidly growing market where over 50% of U.S. drivers already use connected features and 57% consider them a buying factor.
Coming Soon…
Verra Mobility | Vizifleet (Fleet Mangement)
Role: UX Designer · Timeline: 3 Months · Sept 2023
Redesigned Verra Mobility’s fleet management platform to simplify tolling, compliance, and transponder oversight for large fleets. Improved information architecture and streamlined key workflows like fleet setup, bulk edits, and KPI insights. The platform supports 7M+ vehicles, processes 300M+ toll transactions annually, and enables fleets to save up to 20% on toll costs and reduce violation expenses by as much as 80%.
Coming Soon…
GIA | Beacon Platform
Role: UX Designer · Timeline: 9 months · June 2022
Assisted the redesign of GIA’s Beacon platform to improve diamond tracking workflows across multiple portals. Partnered with product teams and clients to map end-to-end flows, address system limitations, and introduce clearer IA and a lab-friendly dark mode. Usability testing with lab workers showed a 30%+ increase in satisfaction, confirming significant workflow improvements.
Coming Soon…
GIA | Beacon Platform
Role: UX Designer · Timeline: 9 months · June 2022
Assisted the redesign of GIA’s Beacon platform to improve diamond tracking workflows across multiple portals. Partnered with product teams and clients to map end-to-end flows, address system limitations, and introduce clearer IA and a lab-friendly dark mode. Usability testing with lab workers showed a 30%+ increase in satisfaction, confirming significant workflow improvements.
Coming Soon…
GIA | Beacon Platform
Role: UX Designer · Timeline: 9 months · June 2022
Assisted the redesign of GIA’s Beacon platform to improve diamond tracking workflows across multiple portals. Partnered with product teams and clients to map end-to-end flows, address system limitations, and introduce clearer IA and a lab-friendly dark mode. Usability testing with lab workers showed a 30%+ increase in satisfaction, confirming significant workflow improvements.
Coming Soon…