DTE Energy - Merchant Fee Integration
Role: Lead UX Designer · Timeline: 3 months · May 2025
Led UX for a vendor integration impacting 2M+ users, modernizing key payment flows under tight timelines and complex constraints. Delivered 500+ responsive screens, built a new component system, and drove daily alignment with vendors and stakeholders to ensure regulatory transparency and design consistency.
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DTE Energy - Merchant Fee Integration
Role: Lead UX Designer · Timeline: 3 months · May 2025
Led UX for a vendor integration impacting 2M+ users, modernizing key payment flows under tight timelines and complex constraints. Delivered 500+ responsive screens, built a new component system, and drove daily alignment with vendors and stakeholders to ensure regulatory transparency and design consistency.
Learn More...
DTE Energy - Merchant Fee Integration
Role: Lead UX Designer · Timeline: 3 months · May 2025
Led UX for a vendor integration impacting 2M+ users, modernizing key payment flows under tight timelines and complex constraints. Delivered 500+ responsive screens, built a new component system, and drove daily alignment with vendors and stakeholders to ensure regulatory transparency and design consistency.
Learn More...
DTE Energy | Collection - Payment Agreement
Role: Sole UX Designer · Timeline: 6 months · Feb 2024
Led the design of DTE’s first digital Payment Agreement flow, moving a call-center-only process online. After launch, 49% of eligible users enrolled through the new flow and call volume dropped by 53%, improving accessibility and reducing operational strain.
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Cintas | Co-Pilot App Redesign
Role: UX Designer · Timeline: 3 months · June 2023
Redesigned Cintas’s legacy Co-Pilot app to modernize outdated workflows and improve usability for field reps. Led research, stakeholder sessions, and UX for the app’s most complex flows, resulting in higher user satisfaction and driving Cintas to request additional design initiatives after launch.
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Cintas | Co-Pilot App Redesign
Role: UX Designer · Timeline: 3 months · June 2023
Redesigned Cintas’s legacy Co-Pilot app to modernize outdated workflows and improve usability for field reps. Led research, stakeholder sessions, and UX for the app’s most complex flows, resulting in higher user satisfaction and driving Cintas to request additional design initiatives after launch.
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Cintas | Co-Pilot App Redesign
Role: UX Designer · Timeline: 3 months · June 2023
Redesigned Cintas’s legacy Co-Pilot app to modernize outdated workflows and improve usability for field reps. Led research, stakeholder sessions, and UX for the app’s most complex flows, resulting in higher user satisfaction and driving Cintas to request additional design initiatives after launch.
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Workdone.ai | Dashboard
Role: UX/UI Designer · Timeline: 6 Weeks · Dec 2024
Redesigned Workdone.ai’s dashboard from an early proof of concept into a clear, functional interface that improved usability and visual hierarchy. The updated design helped position the product for a strategic partnership with Microsoft, strengthening its market credibility.
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