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PROJECTS

DTE - Merchant fee integration

Role: Lead UX Designer · Timeline: 3 months · May 2025

Led UX for a vendor integration impacting 2M+ users, modernizing key payment flows under tight timelines and complex constraints. Delivered 500+ responsive screens, built a new component system, and drove daily alignment with vendors and stakeholders to ensure regulatory transparency and design consistency.

Coming Soon…

DTE Collections –
Payment Agreement

Role: Sole UX Designer · Timeline: 6 months · Feb 2024

Led the design of DTE’s first digital Payment Agreement flow, moving a call-center-only process online. After launch, 48% of eligible users enrolled through the new flow and call volume dropped by 53%, improving accessibility and reducing operational strain.

Cintas Co-Pilot App Redesign

Role: UX Designer · Timeline: 3 months · June 2023

Redesigned Cintas’s legacy Co-Pilot app to modernize outdated workflows and improve usability for field reps. Led research, stakeholder sessions, and UX for the app’s most complex flows, resulting in higher user satisfaction and driving Cintas to request additional design initiatives after launch.

Workdone.ai Dashboard

Role: UX/UI Designer · Timeline: 2 Weeks · Dec 2024

Redesigned Workdone.ai’s dashboard from an early proof of concept into a clear, functional interface that improved usability and visual hierarchy. The updated design helped position the product for a strategic partnership with Microsoft, strengthening its market credibility.

Verra Mobility - Connected Cars

Role: UX Designer ·

Timeline: 3 weeks · Dec 2023

Transformed a proof of concept into a scalable connected vehicle platform with improved information architecture and refined UX. The redesigned experience positioned Verra Mobility to better support connected services in a rapidly growing market—where over 50% of U.S. drivers already use connected features and 57% consider them a buying factor

Verra Mobility - Vizifleet (Fleet Mangement)

Role: UX Designer · Timeline: 3 Months · Sept 2023

Redesigned Verra Mobility’s fleet management platform to simplify tolling, compliance, and transponder oversight for large fleets. Improved information architecture and streamlined key workflows like fleet setup, bulk edits, and KPI insights. The platform supports 7M+ vehicles, processes 300M+ toll transactions annually, and enables fleets to save up to 20% on toll costs and reduce violation expenses by as much as 80%.

GIA - Beacon Platform

Role: UX Designer · Timeline: 3 months · June 2023

Redesigned Cintas’s legacy Co-Pilot app to modernize outdated workflows and improve usability for field reps. Led research, stakeholder sessions, and UX for the app’s most complex flows, resulting in higher user satisfaction and driving Cintas to request additional design initiatives after launch.